Through which of the following sources did you first learn of the Course

Careers Exhibition
Literature (Prospectus, brochures, etc.)
Advert on Notice Board, in shop window, etc
Newspaper advertisement
Internet
Family member or friend
Adult Guidance or similar service
Other

From the list below, please tick all the words or phrases that you would say are the most widely-held images of your course

Career-oriented
Relaxed
Personal
Snobbish
Challenging
Fun
Not well-known
Social
Impersonal
Friendly
Comfortable
Intense
Prestigious
Average
Exciting
Isolated
Close-knit

Please indicate your level of agreement with the following statements concerning joining your course:

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
Staff were very knowledgeable.
Staff were very accommodating and helpful.
Staff adequately informed me about the application process.

Please indicate your level of agreement with the following statements concerning the information you received describing the course

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
The information was clear.
The information was complete.
The information was accurate

Please indicate your level of agreement with the following statements concerning the acceptance on the course

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
I was left know within a reasonable time.
Information about joining the course was clear.
Information about joining the course was complete.
Information about joining the course was accurate

Each statement below refers to your experience on the Course. Please indicate your level of agreement

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
The tutors are helpful and caring
The tutors care about me as an individual
My tutors are approachable
The course is held in a safe and secure environment for all students
Tutors are fair and unbiased in their treatment of students
Tutors provide timely feedback about students progress on a course
I get adequate notice of cancelled classes
The quality of instruction I receive in most of my classes is excellent
I generally know what’s happening on the course
Tutors are generally available
There are good procedures for dealing with student complaints
The premises is well maintained

So far, how has your course met your expectations?

Much worse than I expected
Quite a bit worse than I expected
Worse than I expected
About what I expected
Better than I expected
Quite a bit better than I expected
Much better than I expected

Rate your overall experience on the Course

Not satisfied at all
Not very satisfied
Somewhat dissatisfied
Neutral
Somewhat satisfied
Satisfied
Very satisfied

If you were doing it again, would you enrol on this Course?

Definitely not
Probably not
Maybe not
I don’t know
Maybe yes
Probably yes
Definitely yes