In relation to your College or Centre, please indicate your level of agreement with the following statements:

	Not Applicable	Strongly agree	Agree	Neutral	Disagree	Strongly disagree
The College/Centre staff are helpful and caring
The College/Centre staff care about students as an individual
The Office Staff are knowledgeable
The College/Centre is a safe and secure environment
Academic facilities (library, laboratories, etc.) and services are adequate
The College Office is open at convenient hours
The Office staff are helpful
Being an employee in this college/Centre is an enjoyable experience
There is a commitment to academic excellence in the college/centre
I generally know what’s happening in the college/centre
I seldom get the “run-around” when looking for information in the College/centre
There is a good variety of courses in the College/centre
There are good procedures for dealing with staff complaints
The College premises is well maintained

In relation to your role in the College/Centre, please indicate your level of agreement with the following statements:

	Not Applicable	Strongly agree	Agree	Neutral	Disagree	Strongly disagree
I have a good understanding of my role in my College/Centre
Management in my College/Centre generally operates on the Partnership model
I receive adequate and timely feedback on my role in my College/Centre
My College/Centre provides a quality service for its clients
My College/Centre provides a service which is responsive to the needs of its clients
My College/Centre provides a service which is accessible to its clients
My College/Centre provides progression routes for its learners
My College/Centre provides a service which is responsive to changes in general society
In my role in my College/Centre I work in partnership with learners, parents and/or the wider community
I am regularly consulted as part of the local planning processes in my College/Centre

In relation to your interaction and involvement with the VEC, please indicate your level of agreement with the following statements:

	Not Applicable	Strongly agree	Agree	Neutral	Disagree	Strongly disagree
I have a good understanding of the range of services provided by the City of Cork VEC
I have a good understanding of the aims and objectives of the City of Cork VEC
I have a good understanding of the management structure of the City of Cork VEC (i.e. the roles of the Committee, Sub-committees, Boards of Management, CEO, etc)
Being an employee of the VEC, I have a sense of being part of a large organisation
The City of Cork VEC provides a strong sense of leadership to staff
I am aware of what is happening generally throughout the City of Cork VEC
I have a good understanding of the policies and procedures of the City of Cork VEC
I am aware of my obligations under the City of Cork VEC’s Code of Ethics for Staff
The City of Cork VEC provides me with adequate opportunities for upskilling in my role

If you are working outside of Head Office and have had contact with the Staff in Head Office GENERAL OFFICE/RECEPTION in the past year, please indicate your level of agreement with the following statements:

	Strongly agree	Agree	Neutral	Disagree	Strongly disagree
The Staff were polite
The Staff were knowledgeable
The Staff were helpful
My query was dwalt with promptly

If you are working outside of Head Office and have had contact with the Staff in Head Office HUMAN RESOURCES/PERSONNEL in the past year, please indicate your level of agreement with the following statements:

	Strongly agree	Agree	Neutral	Disagree	Strongly disagree
The Staff were polite
The Staff were knowledgeable
The Staff were helpful
My query was dwalt with promptly

If you are working outside of Head Office and have had contact with the Staff in Head Office WAGES & SALARIES in the past year, please indicate your level of agreement with the following statements:

	Strongly agree	Agree	Neutral	Disagree	Strongly disagree
The Staff were polite
The Staff were knowledgeable
The Staff were helpful
My query was dwalt with promptly

If you are working outside of Head Office and have had contact with the Staff in Head Office FINANCE (other than WAGES & SALARIES) in the past year, please indicate your level of agreement with the following statements:

	Strongly agree	Agree	Neutral	Disagree	Strongly disagree
The Staff were polite
The Staff were knowledgeable
The Staff were helpful
My query was dwalt with promptly

If you are working outside of Head Office and have had contact with the SENIOR EDUCATIONAL MANAGEMENT (CEO/EO) in the past year, please indicate your level of agreement with the following statements:

	Strongly agree	Agree	Neutral	Disagree	Strongly disagree
It was easy to contact the person I wanted
I was treated politely
The person i dealt with was knowledgeable
The person I dealt with was helpful
My query was dealt with promptly

If you are working outside of Head Office and have had contact with the SENIOR ADMINISTRATIVE MANAGEMENT (PRINCIPAL OFFICER/HR OFFICER/FINANCE OFFICER, etc) in the past year, please indicate your level of agreement with the following statements:

	Strongly agree	Agree	Neutral	Disagree	Strongly disagree
It was easy to contact the person I wanted
I was treated politely
The person i dealt with was knowledgeable
The person I dealt with was helpful
My query was dealt with promptly

From the list below, please indicate all words or phrases that you would say are the most widely-held images of your college/centre.

Career-oriented
Relaxed
Liberal
Personal
Snobbish
Challenging
Intellectual
Conservative
Fun
Not well-known
Social
Impersonal
Friendly
Comfortable
Intense
Prestigious
Average
Exciting
Isolated
Close-knit
High standards
Quality