From the list below, please tick all words or phrases that you would say are the most widely-held images of your centre:

Career-oriented
Relaxed
Partying
Personal
Snobbish
Challenging
Academic
Fun
Not well-known
Out-of-centre activities
Social
Impersonal
Friendly
Comfortable
Intense
Prestigious
Average
Exciting
Isolated
Close-knit
Vocational
High standards

Each statement below refers to your experience in the Centre. Please indicate your level of agreement.

	Strongly agree	Agree	Neutral	Disagree	Strongly disagree
The Centre staff are helpful and caring
The teaching staff care about me as an individual
The Office Staff are knowledgeable
My teachers are approachable
The centre is a safe and secure environment for all students
Library resources and services are adequate
The Centre Office is open at convenient hours for most students
Teachers are fair and unbiased in their treatment of students
The Office staff are helpful
Being a student in this centre is an enjoyable experience
There is a commitment to academic excellence in the centre
Teachers provide timely feedback about students progress on a course
I get adequate notice of cancelled classes
The quality of instruction I receive in most of my classes is excellent
I generally know what’s happening in the centre
I seldom get the “run-around” when looking for information in the Centre
Teachers are generally available
There are good procedures for dealing with student complaints
The Centre premises is well maintained

So far, how has your centre met your expectations

Quite a bit worse than I expected
Worse than I expected
About what I expected
Better than I expected
Quite a bit better than I expected
Much better than I expected

How satisfied are you with your Centre?

Not satisfied at all
Not very satisfied
Somewhat dissatisfied
Neutral
Somewhat satisfied
Satisfied
Very satisfied

If you were doing it again, would you enrol in this Centre?

Definitely not
Probably not
Maybe not
I don’t know
Maybe yes
Probably yes
Definitely yes